Privacy

This page explains how Betzillo handles your personal information, why we collect it, and what rights you have over it. We also cover responsible gambling tools, account rules, and how your data stays secure.

Your Personal Information

We collect several types of information when you use Betzillo. This includes identity details like your name and date of birth, contact information such as your email and phone number, payment data from deposits or withdrawals, and technical information about how you use our site (like your IP address and device type). We need this information to run your account, meet legal obligations, prevent fraud, and provide customer support.

We do not sell your data. It may be shared with payment processors, identity verification services, and gaming regulators where required by law. All sharing follows strict confidentiality agreements.

Your data is stored securely using encryption during transmission and access controls on our systems. We keep records for as long as needed under Australian gaming laws, typically five years after account closure, to comply with anti-money laundering and licensing rules.

You have the right to ask for a copy of your data, correct errors, request deletion (where permitted), or object to certain uses. To exercise these rights, contact our data protection team through the support section of the website.

Cookies and Tracking

Our site uses cookies to make it work properly. Essential cookies are needed for login sessions and security features. You cannot turn these off. Analytics cookies help us understand site performance, and marketing cookies allow personalised offers. You can manage preferences via the cookie banner when you first visit or later through your account settings.

Responsible Gambling

Gambling should be entertainment, not a way to earn money. If you feel it’s becoming a problem, help is available.

Betzillo offers tools to help you stay in control: - Deposit limits: Set daily, weekly, or monthly caps. New limits apply immediately; increases take 24 hours. - Loss limits: Control how much you can lose over set periods. - Session time limits: Automatically log out after a chosen duration. - Reality checks: Get pop-up reminders showing how long you’ve played. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Permanently close your account for at least 12 months.

Warning signs include chasing losses, lying about gambling, or using it to escape problems. If any of these sound familiar, reach out for support. Free, confidential help is available through Gambling Help Online and other state-based services.

Players must be 18 or older. We verify age during registration. If you share a device with minors, consider installing blocking software like Net Nanny or Gamban to restrict access.

Account Rules and Fair Play

Only one account per person is allowed. You must be physically located in Australia and aged 18+ to register. Identity and address verification (KYC) is required before your first withdrawal to confirm you’re who you say you are and meet eligibility rules.

Bonuses come with terms: wagering requirements, eligible games, expiry dates, and caps on winnings. Trying to exploit bonuses across multiple accounts or using bots voids all offers.

Dormant accounts (no login for 12 months) may incur a small monthly fee after written notice. Collusion, cheating, or disputing legitimate transactions (“chargebacks”) breaches fair play rules and may lead to account closure.

If you have a complaint, contact our support team first. If unresolved, you can escalate it to your state or territory gaming regulator.

Changes to This Policy

We may update this privacy page to reflect legal changes or service improvements. You’ll see a revised “last updated” date at the top. Continued use of Betzillo means you accept the changes.